Most orders can be expected to take 1-3 business days to process and ship. This is counted from the first business day following the day you placed your order. Rural addresses may take longer so allow for 3-5 business days.
Processing: Orders usually take 1-2 business days to process before it's shipped.
Shipping: NZ Post will then deliver orders in 1-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.
To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means that from time to time you will receive a package with only some of the items you ordered. Don’t worry – the rest of your order will be processed and dispatched shortly after.
For some of our bulkier products, we are unable to use Courier Post and use a number of different providers depending on the product and your location. Due to the nature of these products, please note that delivery can take a little longer and is typically 3-5 days (North Island) or 5-7 days (South Island from the time we dispatch the order.
Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday - Friday and exclude statutory holidays.
Delivery times may also be impacted at peak sales times due to the volume of orders however you will be notified as soon as your order is dispatched or ready to collect.
While we endeavour to process and complete your order as soon as possible, the above information serves as an estimated timeline.