Click & Collect
Click and collect orders are generally ready within three working days however, if your item is not in stock at your selected store, it will be sent there from one of our other stores or fulfilment centre. This may mean that click and collect orders can take up to 5 working days. You will receive an email notification when your order is ready to collect.
Shipping
We aim to start working on your order as soon as possible. Items are sent from our stores and also our fulfilment centre. We aim to have North Island items delivered within 3 working days. South Island and Rural deliveries may take up to 5 days. When your order is dispatched, you will receive email confirmation that includes tracking information.
Additional Notes:
- Bikes may take longer to process as they require assembly and safety checks by qualified in-store staff
- Orders may ship in multiple packages, so some items might arrive separately
- Bulky items are shipped via alternative couriers and may take longer